Exceeding the Passenger Self-Service Expectation

Sqills: Exceeding the passenger self-service expectation while transforming the rail industry.

It’s a big promise to be sure, but transformation is necessary at a time when markets are liberalised and opened up to new entrants. A time when legislators are pushing for more transparency and multimodal travel planners.

At the same time, customers demand self-service tools to manage their bookings, add services, retrieve travel information, and more. Passengers want to be in control of their journey. They are already in control of their air travel, why should the rail industry be any different?

train ticketing machine

Ticketing Machine

Another reason the rail industry needs to transform is because of environmental consciousness. An increasing number of customers prefer the more sustainable rail transportation option over other modes of transportation, and operators need to cater to that.

Finally, technology plays a vital role in enabling this transformation to become more customer-centric. To remain competitive and offer the best-possible customer experience, operators must consider the (long-term) feasibility that their software platform can keep up with (or preferably surpasses) the competition.

Where Do Rail/Bus Operators Stand Today?

The continued drive for customer-centricity, innovation, increased efficiency, and cost control is something almost all rail operators share. Markets may differ from one operator to another, but their needs are very similar.

train on tracks

Train on the Tracks

Technology must empower operators to launch sales campaigns when and how they want. It has to allow them to create segmented offers, react to competitive campaigns quickly, and meet the needs of their customers.

There was a time when operators believed that having a bespoke legacy system offered them a unique competitive advantage over competitors to gain customer preference. A combination of knowledge, budget, and limited competition allowed them to achieve positive returns on their investment with these bespoke software options.

Today’s consumers expect a modern, streamlined, seamless purchasing/check-in/travel experience. Keeping a bespoke system up-to-date with the constantly changing consumer demand is costly, while delaying investments imposes the risk of falling behind the competition, losing both customers and revenue.

Operators are aware of this cost-benefit comparison and as a result, Software-as-a-Service (SaaS) solutions powering market-driven propositions are increasingly preferred over bespoke software development.

Our SaaS Offering – S3 Passenger

S3 Passenger is gaining ground over bespoke customer-centric solutions. Instead of having to define business requirements, select competent vendors, manage and de-risk a complex software development process, secure scarce rail business and technology knowledge, customers choose SaaS for:

  • Rich customer-centric functionality. Thousands of out-of-the-box (self-service) features to manage customer schedules, inventory, prices, conditions, after-sales processes and more. With the current S3 Passenger features, we cover 95% of most tender requirements raised, out-of-the-box.
  • Proven technology. S3 Passenger has been in production with customers since 2011 and scores high in terms of stability, scalability, and security. It is ISO 27001:2013, ISO 9001:2015 and PCI-DSS level 1 certified.
  • On-going innovation. New features become available each quarter and customers can influence the roadmap to power their business innovations.
  • Cost-efficiency. One supplier developing a commonly used platform is more efficient than each customer building their own platform.
  • Competitive positioning. Operators differentiate themselves based on their unique (branded) offerings, services, and time-to-market. Technology serves as a powerful enabler, but is no longer a differentiator in and of itself.
  • Highly scalable cloud hosting. S3 Passenger has automatic down- and upscaling mechanisms in place to offer the best performance combined with the lowest costs.
train platform

Train Platform

One Product, Many Customers

At Sqills we believe and invest in collaboration with our customers. By combining customer input, market intelligence, and agile development power, each new S3 Passenger release includes new and updated features at no incremental licence cost to the S3 Passenger customer community. Together we create, innovate, and improve the S3 Passenger solution, to continuously exceed customer expectations.

Innovations Moving Forward

We are reliable and transparent. Therefore we:

  • Meet our customers regularly to discuss system performance and roadmap developments.
  • Allow customers to prioritise roadmap preferences using a story point mechanism.
  • Present and discuss the content of the next release to each customer once every quarter.
  • Discuss operational excellence (SLA reports and other details, upcoming releases).
  • Provide al lour customers with optional early access to newly developed features before the official release to evaluate, test and train staff before release.

Together, S3 Passenger Becomes Better and Clients Become Stronger

As more and more customers join the S3 Passenger user community, which currently consists of 30 customers, each user benefits from the ideas the others listed in our product roadmap. Today, over 80% of all new features originated from our existing customers. What proves valuable to one customer may be useful for another customer as well. This brings the most powerful concepts to life in S3 Passenger.

trains

Eurostar

Did You Know?

  • That Irish Rail selected S3 Passenger to power their Customer First Programme starting in 2014?
  • That Thalys selected S3 Passenger to launch their innovative IZY service between Brussels and Paris?
  • That Ouibus (aka BlaBlaBus) implemented S3 Passenger to prepare themselves for more intense competition in France as a result of market liberalisation and new entrants on the market?
  • That OUIGO implemented S3 Passenger to realise their growth objectives?
  • That the Rail Delivery Group is implementing S3 Passenger for 21 train operating companies in the UK to replace the existing National Reservation Service and to improve inventory management as a foundation for upcoming innovations?
  • That Eurostar is implementing S3 Passenger to replace their dated legacy system?
  • That our partnership is rewarded with a Net Promoter Score of 78?!

Moving Forward, S3 Passenger Market Leadership

Our ambition is nothing short of market leadership. Together with our S3 Passenger customers we are committed to delivering the best-available, customer-centric, inventory, reservation and ticketing solution in the world. Innovation is in our DNA and we will continue to invest in new and better S3 Passenger features.

Together we are stronger. Join our growing community of customers.

Contact Sqills

Use the form opposite to get in touch with Sqills directly to discuss any requirements you might have.






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Booking, Reservation and Revenue Management Software

Sqills is the leading, innovative, provider of (SAAS) software solutions for the rail and bus industry. We build, implement and maintain high-quality, mission critical, software solutions. Our extensive experience on fare, booking and revenue management engines has formed the foundation of the world-class S3 Passenger booking, reservation and revenue management software suite. S3 Passenger has been designed from scratch for train and bus operators to lower their distribution costs, improve their time to market and enhance customer preference. [gallery ids="18219,18144,18143"]

Commercial Off-the-Shelf (COTS) Software

S3 Passenger is the best available sales and distribution system on the market. It is a fully scalable web based platform that can handle millions of transactions. The system handles multi-segment and multi-stopover passenger transport services, with or without reservation including sales of additional on-board services and after-sales operations of previously created bookings. Thousands of out-of-the-box features allow rail users to benefit from proven technology, short time-to-market and powerful self-services. The real-time S3 Passenger system has 3 objectives:

Unique Features for Rail Operators

S3 Passenger is a powerful software solution for rail operators to replace dated sales & distribution components. Over the past 12 years Sqills has gained extensive rail knowledge across a variety of operators around the globe. In discussion with rail operators, such as NS, Irish Rail, SNCF, Thalys/IZY, Ouigo and many more we learned a lot about the shortcomings of the current generation sales and distribution software and operator’s needs. These insights, needs and executed market research have led to the development of S3 Passenger. S3 Passenger contains thousands of out-of-the-box and proven technology functionalities to meet rail operator’s needs. At least 90% of operators needs are covered “Out of the Box” by S3 Passenger. Unique features of S3 Passenger:

Rail Revenue Management Solutions

S3 RM is a software module within the S3 Passenger software suite to maximize and control revenue from available market demand. The S3 Passenger revenue management solution provides users: With S3 RM, revenue analysts are always fully in control by means of dashboards and real-time access to price and inventory settings. The system is fully web based with a very easy and intuitive user-friendly interface.

The S3 Passenger Roadmap

There is an ongoing activity to apply new technologies in the S3 Passenger software to support distribution, sales and revenue management strategies. The S3 Passenger community is actively involved to define these roadmap requirements together with the various Sqills teams.

24/7 Managed Services

S3 Passenger is a business-critical application requiring 24/7 attention. Sqills operates according to ITIL standards and applies all relevant ISO quality and information security standards to the managed service processes. The experienced Sqills Managed Services team manages business critical applications for all our customers.

High-Quality Business Applications

Our software has to meet the highest standards set for business-critical applications. In order to achieve a consistent high-level of quality, Sqills has implemented a quality management programme across the organisation to improve our quality continuously and received the ISO 9001:2015 certificate from TÜV Nederland. Besides that, Sqills also received the ISO 27001:2013 Information Security Management System certification. Sqills will continuously deliver the highest level of both Quality and Security management in the years to come as this is part of our DNA and crucial for our customers and end-users.

Join Our Fast-Growing Community

Join our community of users and benefit from our experience gained around the world. Contact us for more information and (web) demos." ["post_title"]=> string(6) "Sqills" ["post_excerpt"]=> string(0) "" ["post_status"]=> string(7) "publish" ["comment_status"]=> string(6) "closed" ["ping_status"]=> string(6) "closed" ["post_password"]=> string(0) "" ["post_name"]=> string(54) "sqills-booking-reservation-revenue-management-software" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2019-10-25 15:41:13" ["post_modified_gmt"]=> string(19) "2019-10-25 14:41:13" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(60) "https://railway-news.com/?post_type=directories&p=18140" ["menu_order"]=> int(37) ["post_type"]=> string(9) "suppliers" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }