Passenger Information & Experience

Communication software in the rail sector enables operators to deliver timely, targeted and effective messages to passengers. Suppliers in this category offer tools such as CRM systems, real-time mobile apps, feedback and support platforms, and automated messaging systems including email and SMS. These solutions support personalised communication, service updates, customer engagement and promotional campaigns.

Mobile ticketing solutions allow passengers to purchase, store and validate train tickets using smartphones and other mobile devices. These systems support app-based bookings, QR code or NFC validation and integration with journey planning tools. Suppliers in this category provide platforms that improve convenience for passengers and streamline ticketing operations for rail operators.

On board display systems provide real-time travel information to passengers during their journey. These solutions include digital screens showing route progress, upcoming stops, service updates and safety messages. Suppliers in this category offer hardware and software for visual communication that enhances the passenger experience and keeps travellers informed.

Passenger entertainment and infotainment systems enhance the on-board experience by offering access to films, music, audiobooks, games and more. These solutions can reduce Wi-Fi demand, generate advertising revenue and provide valuable passenger usage insights. Suppliers in this category offer content delivery platforms tailored for rail environments, helping operators improve satisfaction and engagement.

Passenger journey planning systems help travellers plan their rail journeys in real time, whether via mobile apps, websites or station displays. These solutions provide information on routes, timetables, connections, disruptions and ticket options. Suppliers in this category offer platforms that improve wayfinding and support seamless, end-to-end travel experiences.

Public address systems are used in stations and on board trains to deliver real-time audio announcements about arrivals, departures, delays and safety messages. Suppliers in this category provide integrated microphone and speaker solutions that support clear, reliable passenger communication across the rail network.

Revenue management systems help rail operators optimise pricing, ticket sales and capacity allocation to maximise income. These solutions use tools such as demand forecasting, yield management and dynamic pricing to improve financial performance. Suppliers in this category offer platforms that support both passenger and freight revenue strategies.

Smartcard technology enables passengers to make quick, contactless fare payments using a single reloadable card. These systems are widely used for season tickets and pay-as-you-go travel, and can be integrated with mobile apps and back-office fare management platforms. Suppliers in this category offer smart ticketing solutions that simplify access and improve operational efficiency for rail operators.

Stationary displays are fixed information screens used in stations and on platforms to show real-time updates on train arrivals, departures, delays and platform changes. Suppliers in this category provide digital signage solutions that improve wayfinding, enhance the passenger experience and ensure effective communication throughout the station environment.

Ticketing software for rail enables the sale, distribution and validation of tickets across digital and physical channels. These solutions support fare calculation, journey planning, bookings and integrations with mobile apps, smartcards and ticket machines. Suppliers in this category offer platforms for managing passenger transactions and streamlining the end-to-end ticketing process.

Ticket printing systems produce physical tickets that serve as proof of payment for rail travel. These solutions include ticket printers for stations, on-board equipment and back-office systems used by operators and ticket agents. Suppliers in this category offer hardware and software for reliable, secure and efficient ticket issuance.

Train booking systems allow passengers to search for journeys, check availability, compare fares and make reservations. These platforms support web, mobile and third-party integrations, enabling seamless ticket sales and journey planning. Suppliers in this category offer booking engines designed to enhance the customer experience and optimise sales for operators.

Train ticket vending machines allow passengers to purchase tickets from self-service terminals located at stations, on board trains or in portable formats. These machines support a range of payment options and can issue paper or smartcard tickets. Suppliers in this category provide stationary, portable and on-board ticketing solutions that improve convenience and reduce queuing times.

Train WiFi equipment and services provide passengers with internet access during their journey. These solutions include on-board routers, antennas, network management systems and connectivity platforms. Suppliers in this category offer technologies that support reliable, high-speed WiFi and enhance the digital passenger experience.