WiFi SPARK

Address: WiFi SPARK
5 Cranmere Court
Lustleigh Close
Matford Business Park
Exeter
EX2 8PW
Phone: +44 (0) 344 848 9555 Connect: Website: View website Contact: Contact supplier

WiFi for the Rail Industry

Exceptional WiFi Has Arrived.

Keep your passengers connected and supercharge your business intelligence.

WiFi SPARK has been providing WiFi services since 2003 and has fast become one of the leading suppliers of WiFi for the Rail industry. Currently working with 3 Train Operating Companies (TOC), WiFi SPARK was the first to enable a TOC to provide a continuously connected passenger journey (UK Patent 2556060) from station to train and train to station in the UK. A true WiFi innovator, WiFi SPARK offers more than just WiFi, collaborating with partners to provide the platform for digital services, information, and passenger engagement.

Next generation WiFi – Innovation delivered.

Continuously Connected Passenger Journey

Customers have come to expect internet connectivity when they are mobile – it is considered the fourth utility and is a modern requirement for any public space where large volumes of people are congregating. With people living further from their work, looking towards working from home and commuting times getting longer and less frequent, passengers are increasingly looking for more value and to use their time when travelling productively, to work, or be in touch with family and friends.

Digital connectivity on Rail has been historically difficult to achieve, and passengers have been required to sign in multiple times to different systems which can be time consuming for them and frustrating as they travel between trains and stations. WiFi SPARK has developed an innovative product, specifically for the passenger transportation industry, to enable Train (and Bus) Operating Companies to deliver continuous connectivity to their passengers, from station to train and train to station. Passengers can sign on once and then will be connected to the internet from the beginning of their journey to the end, without having to log in multiple times. It’s free passenger WiFi, meaning they don’t have to use their own data and incur costs.

With single sign-on WiFi, when a passenger has logged in once, the innovative technology will recognise their device and allow them back online automatically for one year  whenever they return to the station, day after day, with a personalised ‘Welcome Back’ message. When the term of free WiFi is finished, the passenger will be required to complete the single log in again for another period of seamless connectivity.

Passenger Analytics for Rail

WiFi SPARK strives to ensure their customers are getting the most out of their WiFi and their buildable analytics solution does just that.

Data is collected and posted to the company’s CRM to enable better passenger engagement and drive Return on Investment (ROI). The TOC will have access to SPARK® Analytics to login and view graphs and reports detailing anonymous user data and network information, in line with GDPR. The TOCs can enrich the data to get further customer socio demographic insight, to understand passengers’ journey analytics, behaviours, and trends.

SPARK® provides numerous opportunities to use the passenger analytics for rail to develop tailored engagement with passengers to upsell tickets, generate revenue from advertising and sponsorship. The platform has an API which allows for integration with other freely available data sources, creating an ecosystem of data in one central resource.

Any data collected is the property of the TOC, WiFi SPARK does not use or sell this data.

Passenger WiFi on Trains and Stations

Mobile Data Offload for seamless passenger WiFi on Trains and Stations

As the train approaches the station, the on-board train WiFi connectivity is offloaded onto the station WiFi, ensuring that passengers have the best connection available and so that train systems and infotainment can be updated. This is a cost saving for the TOC as it makes use of the more cost-effective station connectivity compared to cellular.

Exceptional Support 24/7

As with all WiFi SPARK Managed solutions, 24 x 7 x 365 Service Desk is provided. The purpose of the Service Desk is to provide support to users who are accessing, or trying to access the on-site WiFi service. Any question big or small, the WiFi SPARK Service Desk is on hand to help.

Safe, Secure, and Compliant

WiFi SPARK has many accreditations, including ISO9001, ISO27001, Cyber Essentials, SSIP Worksafe contractor, CHAS, RISQS, Achilles Supply Line and more. The company is legally compliant with the Data Protection Act, RIPA and all new GDPR legislation set to be enforced in May 2018. WiFi SPARK deals with the authorities on behalf of its customers, giving complete protection and peace of mind.

www.wifispark.com

Read more

WiFi SPARK News

How Can RTPI Help a Post-Covid Rail Revival?

How Can RTPI Help a Post-Covid Rail Revival?

Analytics such as real-time passenger intelligence (RTPI), can help to keep passengers and staff informed on safety and train arrival times.

How to Make the Most Of Your Existing WiFi

How to Make the Most Of Your Existing WiFi

WiFi SPARK, a leading supplier in the communications industry, explains how you can make the most of your existing WiFi infrastructure.

WiFi SPARK Sale to Volaris Group

WiFi SPARK Sale to Volaris Group

WiFi SPARK has announced the sale of the business to Volaris Group has been completed, but it will continue to operate autonomously.

WiFi SPARK Helps Company Conform to NHS Test & Trace

WiFi SPARK Helps Company Conform to NHS Test & Trace

WiFi SPARK helps global coffee company to conform to NHS Test & Trace in line with guidelines from the UK Government to help tackle COVID-19.

WiFi in Rail – What’s the Value?

WiFi in Rail – What’s the Value?

The benefits from a passenger, business and dependency point of view highlight the importance of offering WiFi and digital services in Transportation.

WiFi SPARK Aces Latest ISO 27001 Certification

WiFi SPARK Aces Latest ISO 27001 Certification

Celebrations abound at WiFi SPARK this week as the team successfully passes an audit of their ISO 27001 certification with flying colours.

WiFi SPARK Continues to Develop New Features for Chiltern Railways

WiFi SPARK Continues to Develop New Features for Chiltern Railway...

WiFi SPARK has worked with long term customer Chiltern Railways, part of the Arriva Group, to deliver a number of new features.

6 Important Rail Industry Innovation Ideas for 2020

6 Important Rail Industry Innovation Ideas for 2020

TOCs need to improve services if they’re to keep up with demand. Here are six rail industry innovation ideas to look out for in 2020.

NRPS in 2019: Have Things Changed?

NRPS in 2019: Have Things Changed?

It’s been a big few weeks for the rail industry with franchise change announcements and the release of the autumn 2019 NRPS results.

WiFi SPARK: New Year… Old Customers?

WiFi SPARK: New Year… Old Customers?

Providing transport for over 27 million passengers across Wales, Transport for Wales uses WiFi SPARK to offer free WiFi at over 50 stations.

How Has Rail WiFi Technology Developed?

How Has Rail WiFi Technology Developed?

Not only does access to WiFi help passengers stay entertained and productive, but it also helps to make their journey pass by quicker. 

The CP6 Launch Event in Liverpool Proves a Big Success

The CP6 Launch Event in Liverpool Proves a Big Success

The CP6 Launch Event to mark the start of Network Rail's 2019–2024 funding period, was held in Liverpool on 14 March and attended by 200+ industry members.

4 Benefits of Free Station WiFi for Rail Passengers and Operators

4 Benefits of Free Station WiFi for Rail Passengers and Operators

WiFi has become a huge necessity for people and businesses to live their lives. So what about station wifi? Often, WiFi is only available in the station via pai...

WiFi SPARK and Blackbox to Launch Real-Time Transport Information Portal

WiFi SPARK and Blackbox to Launch Real-Time Transport Information...

WiFi SPARK and Blackbox Ltd are thrilled to announce that they are set to launch a real-time Transport Information Portal to the rail market via the SPARK® Pla...

How Do Train Loyalty Schemes Impact Station Profitability?

How Do Train Loyalty Schemes Impact Station Profitability?

Loyalty schemes are beneficial in many industries. And the rail industry is no different. Passengers love to be rewarded for their loyalty and like to reap the ...

Improving the Passenger Experience: 6 Engagement Strategies for Rail

Improving the Passenger Experience: 6 Engagement Strategies for R...

Recent technological innovations have given the average passenger a power and voice they haven’t previously been accustomed to. Here are some of the engagemen...

5 Railway Innovations Set to Change the Way Passengers Travel

5 Railway Innovations Set to Change the Way Passengers Travel

As the minimum expectations of a passenger increases, stations must modernise and innovate in order to keep up with demand. From station design to the latest sm...

Train Station Retail Sales Soar as TOCs Unlock the Value of Their WiFi to Create A Deeper Understanding of Consumer Behaviour

Train Station Retail Sales Soar as TOCs Unlock the Value of Their...

Train station retail has become much more than just grabbing a quick coffee, and with the rise in passengers and commuting times, time poor, convenience-seeking...

WiFi SPARK to Deliver WiFi to 19 TransPennine Stations and Two Maintenance Depots, Providing Seamless Connectivity from Station to Train

WiFi SPARK to Deliver WiFi to 19 TransPennine Stations and Two Ma...

WiFi SPARK is delighted to announce that it will be providing TransPennine Express (TPE) with a robust and continuously connected WiFi solution across its netwo...

WiFi SPARK Invites Partners to Modernise Retail and Transport Connectivity

WiFi SPARK Invites Partners to Modernise Retail and Transport Con...

WiFi provider WiFi SPARK is looking for rail Systems Integrators to help enable the rail industry to utilise innovative WiFi and analytics solutions.

WiFi SPARK to Provide Friendly WiFi Option to All Customers for No Extra Cost

WiFi SPARK to Provide Friendly WiFi Option to All Customers for N...

As a certified Friendly WiFi provider, WiFi SPARK’s new proposition gives businesses peace of mind that their customers’ online experience is a safe one.

WiFi SPARK Appoints Paul Hinchy as Head of Transport

WiFi SPARK Appoints Paul Hinchy as Head of Transport

WiFi SPARK is pleased to announce that its current Senior Business Development Manager Paul Hinchy, has taken-up a new role as head of the organisation’s...

WiFi SPARK Celebrates Being Shortlisted in UK Rail Industry Awards

WiFi SPARK Celebrates Being Shortlisted in UK Rail Industry Award...

The Continuously Connected Passenger Journey is the realisation of the ambition from Chiltern Railways to deliver high quality free WiFi connectivity...

To Wifi and Beyond – Getting Online is Just the Tip of the Iceberg

To Wifi and Beyond – Getting Online is Just the Tip of the ...

Railway-News chatted with Wifi SPARK, to find out about their recent launch of the 'Continuously Connected Passenger Journey' across Chiltern Railways.

WiFi SPARK Videos

WiFi SPARK Images

Chiltern Railways WiFi – User Experience Portal

Passenger WiFi on Stations

WiFi SPARK Passenger Analytics

Passenger Analytics for Rail

RISQS Verified

RISQS Verified

SafeContractor Accreditation Sticker

SafeContractor Accreditation Sticker

Cyber Essentials Badge

Cyber Essentials Badge

Digital Friendly WiFi

Digital Friendly WiFi

WiFi SPARK ISO9001 Certified

ISO9001 Certified

WiFi SPARK RGB Accredited

RGB Accredited

SMAS Worksafe Contractor

SMAS Worksafe Contractor

WiFi SPARK Laptop Access

Passenger WiFi on Trains

WiFi SPARK Documents

WiFi SPARK Social

Contact WiFi SPARK

Use the form opposite to get in touch with WiFi SPARK directly to discuss any requirements you might have.






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