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ScotRail is taking part in Conversation Cafés to offer support to customers.
ScotRail amongst other organisations are this week engaging passengers in conversations about mental health issues on trains and in stations.
The cafés incidentally come after ScotRail employee, Christopher Harvie, was praised for his quick thinking actions after assisting a vulnerable customer by taking them to a place of safety and preventing them from coming to any harm.
The incident which took place on Tuesday 8 August 2019, made use of his recently acquired skills received from an NHS accredited mental health first aid course.
People are being reminded that if they are concerned about someone they see on the railway or elsewhere they should trust their instincts and act even if it is simply reporting the issue to a member of staff or the police.
Strike up a conversation with a simple question such as asking about the weather, or where they are traveling today. If you think someone may need help, introduce yourself, encourage them to talk and focus on listening. There is no evidence that talking to someone who could be at risk can make things worse.
This year’s Conversations Cafés will take place until Friday 13 September on routes across Scotland, including Dundee, Aberdeen, Dumfries, Wemyss Bay, Perth and Pitlochry.
Please fill in the contact form opposite. A member of the team will be in touch shortly.