Frequentis‘ Railway Emergency Management (REM) product suit is a software product that lets both onsite and offsite staff efficiently handle railway-related operational and technical incidents, crisis situations and emergencies in a way that satisfies operational and safety management requirements. For a railway company looking for a cost-effective incident management system which is deployable within a short timeframe, this product is the perfect starting point for creating a tailored solution.
When an incident occurs, REM navigates the operator through the resolution process using a category-driven dynamic workflow. Responsible stakeholders are determined immediately, triggering defined communication and alerting procedures. REM’s dynamic workflow adapts as events unfold, while additional data – such as train composition, hazardous goods information or impact on the daily working timetable – are displayed when needed based on the incident situation.
The optimised REM interface gives users a quick overview of the situation, while intuitive handling and unambiguous feedback ensure safe and secure processing of incidents, even in stressful emergency situations. Additionally, the operator can shift workload to support staff members by taking advantage of REM’s simultaneous editing capabilities.
REM takes advantage of digital telephony, voicemail or other communication services to offer a variety of integration options. The correct target audience is determined by REM’s responsibility model, which takes the location, occurrence time and category into account. Similarly, REM publishes incident data to be further processed by other operational systems, such as customer information management systems or mobile applications.
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