Modern day railway operators demand highly reliable, punctual and safe train services. Any deviation caused by an incident presents challenges to regular operations and reacting incorrectly can result in service disruptions. A modern incident management system must mitigate this risk, facilitating prompt service restoration while adhering to relevant rules and regulations.
The Frequentis Incident and Crisis Management solution is a combined information, alerting and recording tool for the operational management of incidents and emergencies. Based on the Railway Emergency Management (REM) product suite, this solution leads the operator through incidents and emergencies, instantly identifying internal and external stakeholders, automating and streamlining the communication process, while also logging every activity to satisfy legal requirements.
From supporting centralised and decentralised incident management structures to ensuring safety management system compliant handling, documentation and reporting of incidents, the Incident and Crisis Management solution is the right choice for any railway company looking for a cost-effective tool that can be deployed within a short timeframe.
“As part of ÖBB´s strategic program to centralise 57 operational locations into five regional and one central control centre, Frequentis delivered a solution that streamlines roles, responsibilites and communication within a larger control area, processes changes to the operational incident management procedure, while also taking into account local characteristics and know-how. Staffed by over 1,500 users, the solution addresses the needs of crisis situations and operational, infrastructure and security incidents, while satisfying reporting requirements to the ERA. It is fully integrated with control centre communication and legacy systems.”
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