MTR Corporation (Mass Transit Railway Corporation) announced on 7 October that since services began on the Hong Kong High-Speed Rail line (Guangzhou-Shenzhen-Hong Kong) on 23 September 2018 the operator has delivered around 880,000 passenger trips departing from and arriving at the terminal, Hong Kong West Kowloon Station. Since this period there have been the National Day and the Golden Week holiday (28 Sept–7 Oct) and during that time 650,000 passenger journeys were completed between Hong Kong and destinations in mainland China. So far the total number of tickets sold is more than one million – this includes tickets sold during the pre-sale period. Service operations have run smoothly throughout.
Lincoln Leong, Chief Executive Officer of MTR Corporation, said:
“The HSR provides comfortable and convenient cross-boundary train services for passengers travelling between Hong Kong and Mainland cities. On behalf of the Corporation, I would like to express our gratitude to passengers for their support of the HSR. Thanks to the hard work and determination fo our HSR operating team and MTR colleagues from various departments to provide quality rail services, station operations and train services have been generally smooth since service commencement. I would also like to express my heartfelt thanks to the Mainland operators who have been working closely with the Corporation and providing us with the essential support in rectifying interface issues on the ticketing system and train services.”
Adi Lau, Operations Director of MTR Corporation, said:
“The Golden Week and National Day holiday come shortly after the opening of the HSR and this has been a great challenge to the new cross boundary railway. The Corporation has set up a special task force operating every day during the early days of operations at Hong Kong West Kowloon Station. The task force responded immediately to different issues, including optimising passenger flow management and queuing arrangements, adding Octopus vending machines to cater for passenger needs etc. To cater for passengers’ needs to redeem tickets purchased through the Mainland ticketing system at the West Kowloon Station, the Mainland railway operator increased the number of counters from five to ten in a short period of time and also installed eight Mainland ticket redemption machines at the station. We have also deployed over 100 extra personnel at the station during each duty shift to assist passengers.”
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