Virgin Trains Introduces Innovative New Tech to Stop Lost Luggage

Image Courtesy of Virgin Trains

Virgin Trains is launching a trial of an innovative new service that could spell the end of lost luggage. The introduction of HomingPIN to Virgin Trains marks the first time in the world that a railway operator has adopted the lost property recovery system to reunite customers with their belongings. 

The revolutionary HomingPIN puts customers minds at ease, removing the worry of losing something important by safeguarding their belongings while on the move. The handy system works on whatever the customer chooses to protect, from phones, cameras and wallets through to passports, keys and bags.

HomingPIN Luggage Technology

Up to one thousand Virgin Trains customers will take part in the trial, with each receiving a unique PIN code to register on the secure website,, together with a phone number and email address, which are never shared. Customers also receive a luggage loop, key ring and a set of labels each with their unique code printed on which can be attached to their possessions. 

If a lost item is found by a member of Virgin Trains staff or member of the public, they simply enter the PIN code on the website, which is then matched back to the owner. In just a few moments, a text message or email alert is sent to the propertys owner, who can then contact the finder to arrange the safe return of their belongings in a quick and convenient way.

The service will be available for those who contact Virgin Trains directly by calling customer relations on 03331 031 031 and will also be offered as a trial to JourneyCare customers, who have mobility impairment or other disabilities. 

Steve Tennant, Executive Director of Customer Service for Virgin Trains, said: Losing anything important, valuable or special to you can be a stressful experience particularly when travelling. This new service is a really simple, reassuring solution which we hope will reassure our customers that their belongings are safeguarded if they are accidentally left behind. HomingPIN is a fantastic contribution towards returning items which have been misplaced or left on our trains and part of our approach to put the customer first. It follows our Teddy Tracker initiative which was introduced last year to ensure lost toys are returned to their rightful owners. 

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