Union Pacific earned the 2016 Toyota Logistics Excellence Award in Customer Service for the ninth consecutive year and, for the first time, the Kaizen Excellence Award recognising excellence in continuous improvement.
This is the first year Toyota honours a railroad with the Kaizen award, commending Union Pacific’s use of Toyota’s problem-solving process to ensure damage-free loading at the Benicia, California, auto ramp.
Jennifer Hamann, Union Pacific’s vice president and general manager-Automotive, said:
“We’re honoured to receive the inaugural Kaizen award, demonstrating our dedication to continuous improvement, efficiency and shipment quality”
“It is also a privilege to receive Toyota’s Logistics Excellence Award in Customer Service year after year, as it reflects our unwavering commitment to provide an excellent customer experience.”
Union Pacific ships Toyota vehicles and auto parts throughout North America. Toyota Logistics Services measures outstanding performance of all logistics suppliers, including truck, marine and railroad companies. Its Logistics Excellence Award considers communication, equipment supply, transit performance, responsiveness, collaboration, business controls and overall ease of doing business.
Union Pacific Railroad is the principal operating company of Union Pacific Corporation (NYSE: UNP). One of America’s most recognised companies, Union Pacific Railroad connects 23 states in the western two-thirds of the country by rail, providing a critical link in the global supply chain. From 2007-2016, Union Pacific invested approximately $34 billion in its network and operations to support America’s transportation infrastructure. The railroad’s diversified business mix includes Agricultural Products, Automotive, Chemicals, Coal, Industrial Products and Intermodal. Union Pacific serves many of the fastest-growing U.S. population centres, operates from all major West Coast and Gulf Coast ports to eastern gateways, connects with Canada’s rail systems and is the only railroad serving all six major Mexico gateways. Union Pacific provides value to its roughly 10,000 customers by delivering products in a safe, reliable, fuel-efficient and environmentally responsible manner.
Original article © Union Pacific.
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