Revolutionise Rail Operations with Mistral Data’s Service Information Gateway: Your Single Source of Operational Data

The Service Information Gateway serves as a single source of operational data for the rail industry.

It makes data accessible from a number of disparate Rail Industry operations and on-train systems, empowering your colleagues and customers with real-time insights and enhanced control to share those insights effortlessly.It makes real-time data available to systems used in control and engineering as well as customer facing channels like the website, Customer app or Customer Information Screens (CIS).

The Service Information Gateway is designed to empower partners across the rail industry by unlocking the full potential of transport data. It enables seamless data sharing by making critical information easily accessible and ensuring consistency across all connected systems. With effortless integration through an API, it connects data to your existing tools and services, enabling collaboration, improving efficiency, and delivering reliable, up-to-date information to downstream solutions.

Bridging Data Gaps

The Service Information Gateway ensures you have a complete and accurate picture of your operations. Using advanced algorithms that intelligently analyse and combine multiple real-time data feeds to fill in the blanks, our system can infer missing or incomplete information.

We enhance your vehicle data by adding valuable context, making it more meaningful and easier to integrate with downstream systems. By enriching raw data with key details—such as vehicle identifiers, service schedules, or geolocation insights—we enable downstream systems to process and present information in a way that’s relevant and actionable.

This capability ensures your operations remain consistent, even when data streams are incomplete or unreliable. Whether it’s improving the accuracy of customer-facing updates, or ensuring better operational decisions, bridging data gaps transforms fragmented information into a cohesive, actionable dataset. The result is a smarter, more reliable system that minimises disruptions and keeps everything running smoothly.

Mobilise Your Data

By making live data open, accessible, and actionable across a wide range of downstream systems, your data can seamlessly flow to multiple platforms, ensuring passengers, staff, and stakeholders always have the most up-to-date information at their fingertips.

From displaying live vehicle formation updates on station information screens to delivering real-time load and occupancy details within customer-facing apps, our solution leverages a broader range of data sources than other systems to enhance transparency and usability. By mobilising diverse data, we help improve passenger experiences and create a connected ecosystem where data drives smarter, more informed outcomes.

Easy Integrations

Whether it’s integrating with passenger-facing apps to provide live updates, connecting with operational dashboards for real-time monitoring, or feeding into third-party systems for analytics and reporting, our solution ensures your data is ready to work wherever it’s needed. With a focus on simplicity and flexibility, these easy integrations eliminate complexity, reduce deployment times, and help you maximise the value of your data across your network.

Our API allows you to share information with any downstream system, creating a connected ecosystem that enhances passenger experiences and operational efficiency.

For customer apps, you can share critical details like train running updates, onboard facilities, train orientation, or live loading levels. Passengers benefit from accurate, real-time information that helps them plan their journey, choose the best carriage, or find available seats.

For Customer Information Screens (CIS), the API can deliver live data to manage platform positioning, allowing passengers to board efficiently based on train formation and orientation. Additionally, the screens can provide dynamic updates on train facilities and schedules, ensuring clarity and reducing confusion at the station.

For train tracking, the API enables precise monitoring, giving you real-time insight into the exact location of each train and its estimated arrival or departure time at any station. This allows station staff and passengers alike to make informed decisions and reduces uncertainty in operations.

Discover Mistral Data

Unlock the full potential of your operations data, using solutions designed to streamline processes, enhance data accessibility, and deliver real-time insights. Mistral Data empowers businesses to thrive in a data-driven environment.

Our Service Information Gateway ensures that every downstream system—whether a customer app, information screen, or internal tool—delivers timely, accurate, and meaningful information to all who rely on it.

This article was originally published by Mistral Data.

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