Rail News

MTR Announces Details of New Hong Kong Station and Staff Uniforms

MTR high-speed rail
© MTR

MTR has released more information on the Hong Kong section of the Guangzhou-Shenzhen-Hong Kong high-speed rail link which will start services in September 2018. The company has announced details of the design of the new Hong Kong West Kowloon Station and the uniforms of the staff at the station and on board the trains.

The 400,000 m2 station incorporates a range of facilities, including 170 real-time passenger  information screens, 12 baby-care rooms, 15 toilets for persons with disabilities and barrier-free access points. The spacious waiting room is supplemented by an exclusive lounge for first-class passengers. MTR has installed 1,500 signs in the building to assist passengers in finding their way around it.

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Ms Jeny Yeung, Commercial Director of MTR Corporation, said:

“The scale of the station, type of railway service and customer mix is different from any of the railway lines in the MTR network. Comprehensive planning has been carried out for high-speed rail service to ensure customers will experience smooth processes at every stage of their journey from planning of their trip to ticket purchase through to their customer experience at the station and boarding the train. To understand the core needs of the majority of passengers, we arranged passenger focus groups and conducted surveys in the planning stage to listen to customers’ needs and expectations, which greatly helped us in shaping our high-quality high-speed rail service.”

The uniforms of the train crew and station staff were also unveiled by the company.

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The colour scheme is navy blue, light grey and white with bright orange trim. MTR says the design highlights the friendly and welcoming attitude and the professional image of the high-speed service. The company believes that the orange adds a fresh and dynamic aspect to the uniforms and represents the corporate theme of the high-speed rail service.

Mr Francis Li, Chief of Operating – High-Speed Rail, said:

“We make every effort to provide our caring service. Training for customer-facing staff is now in full swing to ensure that high quality customer service is provided in the high-speed rail.”

MTR have now finished all 400 drills and exercises required before services start at the station. The final drill was completed on 20 July. The company is still testing the facilities and systems at the station, which will continue until the start of services.

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The new high-speed line will provide an additional service for people traveling between Hong Kong and mainland China.

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