Join the Yeltech Team: Tech Support Engineer Vacancy
At Yeltech, we create smart remote monitoring solutions to help save money and lives by using IoT technology (Internet of Things). We move fast because the world can’t wait! We are growing our company; we would love you to be part of our ambitious team.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We are big together, and as a company we are always there to support each other.
What you get to do in this role:
- First point of contact for all technical calls & any other customer queries.
- Assist customers with initial setup with their products, including installation at the customer premises.
- Assisting the Operations department with Collecting devices with issues/for servicing. Working closely with the
- Operations and Manufacturing Team
- Device set up on Yeltech systems – Support for Operations – (Text Local, YelCloud, Plivo, etc.)
- Responsible for cases/customer complaints on CRM/Monday.com and tracking fully.
- Quality Engineer role – Putting the company through ISO audits.
- Customer’s product installations – sometimes out of hours – observing and taking part in installations.
Requirements:
- Display a positive team ethic
- Ability to remain calm, patient, and polite in frustrating circumstances.
- Analytically minded for problem solving.
- Ability to prioritise work effectively and to assume responsibility without direct supervision.
- Fluent in English
Desired – Educated to degree level or similar technical background.
Benefits:
- Work from home (occasional travel to office or on site)
- Fun supportive team
- Team social events
