Image Courtesy of A-Train AB
Getting the services provided, the time between Stockholm and Arlanda Airport is 20 minutes. And you will get a new ticket if the train is more than two minutes late. This is the Arlanda Express to it’s customers.
The promises made are speed, punctuality and comfortable travel. These are all vital vital competitive advantages of Arlanda Express, which every year has 55,000 departures.I always take the Arlanda Express. Its Quick and Ive never had a train be cancelled or not arrive on time, says Ulrika Morgenstern, a passenger who often flies from Arlanda.
Arlanda Express is owned and run by A-Train AB, whose greatest challenge is described as in all situations giving the customers what theyve been promised a punctual, fast and environmentally friendly journey that Always takes place.
All of this means heavy demands for Euromaint, which have been maintaining the rolling stock for the company, since 2005. The contract has been renewed recently and the technical director at A-Train expresses his happiness of the contract.For us to be able to keep our customer promises, there must be service-mindedness in all links of the chain, even at our suppliers, and we think that is the case at Euromaint Rail. Weve had extremely high availability for our trains and a good relationship with both the people actually carrying out the maintenance and those at management level.
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