The award-winning train operator that runs services between London Fenchurch Street and Shoeburyness achieved more than 96% in the Public Performance Measure (PPM) figures, the latest set of which have just been published by Network Rail.
That makes c2c the best performing out of the 23 train operating companies in the UK – a position it last held in March 2016.
The PPM is the measure of punctuality that shows the percentage of trains which arrive at their destination station within 4 minutes 59 seconds of advertised time. It combines figures for punctuality and reliability into a single performance measure, and is the industry standard measurement of performance. The national PPM is 91.2%.
c2c Managing Director Julian Drury said:
“We’re very pleased that we have regained our position as the most punctual rail operator in the UK. Since March 2016 we’ve worked really hard to get back in the top spot, and we’d like to thank all our staff who have helped us achieve this great result. We now aim to maintain and build on these figures month on month, to bring c2c customers the very best rail services.”
Ernesto Sicilia, Managing Director of Trenitalia UK said:
“I’m delighted by the result achieved by all c2c staff to regain the leadership as the most punctual operator in the market. Since our entrance into the UK market we put all the effort to perform a better service to our customers. Together with the focus on punctuality we are also constantly working to improve the entire quality of all our services.”
Original article © c2c.
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