Thales: Putting Big Data to Work for Transport Operators and Passengers

Making big data speak is unlocking treasure for mass transit operators and commuters through Thales’s pioneering Big Data Analytics platform.

The operator of Hong Kong’s 11 railway lines and 93 stations entrusts Thales with decoding its ‘data lake’ of 10 million inputs created each day by its 5 million passengers as they check in and check out of their journeys.

Big Data Analytics Platform for Public Transport
The rush hour metro traffic in Hong Kong. Photo Credit: See-ming Lee (license)

Big Data Analytics Platform for Public Transport

Thales transforms passenger information into an asset by making sense of the data. Its big data analytics platform for public transport measures the number of passengers per train, per platform and per station, every 15  minutes or less.

With an accuracy level of 95%, the journey of each passenger is reconstructed anonymously to enable the computation of key transit performance indicators with the objective to mitigate train and platform crowding, waiting time, or missed trains.

The direct added value for the MTR (the Mass Transit Railway public transport network serving Hong Kong) and its traveling customers of this passenger-centric approach: an ability to improve operations today and to design even more efficient and comfortable commuter experiences tomorrow.

Simplifying the Complex to Empower the Transport of Tomorrow

Thales’s ability to make massive data speak loud and clear is based not only on its significant investments in Big Data Analytics, but also in Connectivity, Artificial Intelligence and Cybersecurity.

Head of Innovation for Thales in Hong Kong, Ludovic Lang, commented:

“Thales does more than data mining. We do data analytics, predictive analytics through the use of machine learning. All are needed to transform big data into a continuing, valuable asset”

“In rail, as well as in other types of transport, this added value is a key to operational efficiency, safety, and performance for improved passenger experience” he notes, “Operators in other transport sectors as well are all looking for ways to ‘monetize’ their data to make it a value-added resource each day, and Thales is ready to be their partner to drive their network efficiency and improve the passenger experience”

Original press release © Thales.


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