TfL Confirm Arriva Rail as London Overground Operator

Image courtesy of Network Rail

Transport for London (TfL) have announced that Arriva Rail London Limited have signed as the new London Overground operator. The contract covers seven and a half years, with an option to extend it further by two additional years. The contract is worth £1.5billion.

The current operator, LOROL, will step aside for Arriva in November 2016. Arriva will support TfL’s programme of improvements, including the modernisation of stations and more frequent services, as well as the introduction of new rolling stock from 2018, operating out of Liverpool Street and on the Gospel Oak to Barking Line.

The new concession also enables extended operating hours and new services on Boxing Cay on some routes. It stipulates that Arriva must deliver sustained improvements in performance levels and faces financial penalties if Network Rail, train or freight operators affect London Overground services. The measure is intended to encourage closer collaboration with Network Rail and Bombardier (who provide and maintain London Overground trains) and to improve service reliability.

Gareth Powell, TfL’s Chief Operating Officer, London Rail, said:

“We look forward to working with Arriva to bring about further improvements to the London Overground network including extending operating hours, improving frequencies and introducing new trains. I would also like to take this opportunity to thank the existing operator LOROL for their work that has helped make London Overground the huge success story it is today.”

Chris Burchell, Managing Director of Arriva’s UK trains division, said:

“We have been proud to play our part in the London Overground success story so far and look forward to working closely with Transport for London to improve services further, introduce more new trains and deliver a further step-change in customer service quality. London Overground is one of the capital’s success stories and from November our role is to ensure this success continues and customer satisfaction levels remain high – helped by 1,400 employees who understand the network inside out.”

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