The Consumer Choice Center has published its European Railway Station Index 2020, revealing Europe’s most passenger-friendly railway stations.
The maximum score a station could receive was 139, gaining points in different categories. The overall winner was London St Pancras with a score of 116. Zurich Central Station and Leipzig Central Station came second and third respectively. Of the top ten stations in this ranking, five were in Germany, making it the most successful country in the index. Of the top ten stations, seven are northern European, two are southern European (Roma Termini and Milano Centrale) and one is eastern European (Moscow).
The top 10 stations are:
To create the index, the Consumer Choice Center looked at Europe’s 50 largest railways stations and ranked them in terms of passenger experience. The categories in which stations could gain points were:
Of the top ten, Leipzig performed best in the passengers per platform and domestic destinations (51) categories.
Munich Central Station offers the greatest number of international destinations (14).
All of the stations in the top ten have wheelchair accessibility and all bar Moscow have elevators to platforms.
Zurich Central Station has the most amount of shops as well as the most amount of restaurants.
The two Italian stations both have two first-class lounges, while all the remaining stations in the top 10 have one, with the exception of Leipzig, which does not have a lounge.
On the cleanliness front, Milan Central Station was the only one in the top 10 to not receive full marks (5). It got 4 points for 80 percent cleanliness. However, Milan was the winner with regards to competition, with 5 railway companies using the station. Milan didn’t just place first in the top 10 here but first among all 50 stations. Leipzig, Munich, Hamburg, Berlin and Frankfurt – i.e. all the German stations in the top 10 – got 0 points in this category, with only one railway company serving these stations.
Milan and Rome both got 0 points in the strike days category, both having 88 strike days. Zurich meanwhile had only 1 strike day.
For the UK, Italy, Russia, France, Austria, Finland, Norway and Denmark the best-performing station was in the capital. For Switzerland, Germany, the Netherlands and Spain this was not the case.
The only UK station to make it into the 50 biggest that was not in London was Birmingham. Six of the 50 stations were in London. All of the stations in France on the list were in Paris – a total of 7 stations.
Magenta Station in Paris was the worst-performing of the 50 stations examined, achieving a total score of 41.
Gare Montparnasse (Paris) has the most domestic destinations (65) of the 50 stations.
London Euston and Roma Tiburtina are the only 2 stations on the list that have zero wheelchair accessibility.
“Our efforts to make stations attractive to our customers have paid off. But we're not resting on our laurels: over the next five years we'll be investing 7.5 billion euros – with the help of federal funding – in our stations, in order to be an even better host to our passengers in big and small stations.”
Just yesterday Deutsche Bahn announced it would make 300 coworking spaces available in Berlin Central Station to help passengers use their time at the station in a pleasant and productive manner. Customers will be able to hire spaces for just a few minutes, full days or long-term. The programme, branded ‘everyworks’ will start in March and is one DB intends to expand to other locations.
CAF is to supply additional LRV and trams to the cities of Bonn and Budapest after the cities’ operators took up options for additional units.
Network Rail has launched an audio guide to help blind and partially sighted people navigate their way around Bristol Temple Meads Station.
Metrolinx and Infrastructure Ontario has selected the development partner for the Scarborough Subway Extension's SRS contract.
Network Rail has installed 37 miles of electric wires between Church Fenton and Colton Junction as part of the Transpennine Route Upgrade.
The Office of Rail and Road (ORR) has approved the introduction of Grand Union Trains between London, Cardiff and South West Wales from 2024.
The City of Calgary has unveiled a mock-up of the new low-floor Light Rail Vehicle (LRV) that will operate on its Green Line.
Huw Merriman MP, Minister of State at the Department for Transport, will give a keynote address at this year’s Rail Industry Forum.
Adif is trialling the use of synthetic sleepers to assess whether they have the potential to become a viable alternative to wooden sleepers.
Kazakhstan Railways and Alstom have announced an expansion of their partnership with the signing of a new cooperation agreement.
In partnership with ProRail and Lineas, Alstom has demonstrated the highest grade of automation on an autonomous shunting locomotive.
Ireland's Minister for Transport Eamon Ryan has secured approval for IÉ to order 90 battery-electric train carriages from Alstom this year.
CRRC Tangshan has exported the first 46 broad-gauge passenger trains to Pakistan along with 169 cases of spare parts.
Hitachi Rail has been chosen to equip digital bi-standard cab signalling technology on SNCF and Eurostar trains.
Stadler has signed an agreement with the VR Group to supply 20 single-decker FLIRT electric multiple units.
The first section of the Milan Metro M4 line has begun passenger service following the inauguration of six stations.
Track laying work on the extension of Lyon Metro’s line B from Oullins to Saint-Genis-Laval has been completed.
A John Holland, CPB Contractors (CPB) and Ghella joint venture has been awarded Sydney Metro West’s eastern tunnelling contract.
RSN is continuing to provide rail opportunities for their exhibitors and visitors, with a huge range of content announced for 6th July 2023.
Deutsche Bahn and the state of Mecklenburg-Western Pomerania plan to introduce battery trains onto the Warnow II network.
A consortium led by Rizzani De Eccher will construct a rail connection between the Mestre-Trieste line and Venice Marco Polo airport.
Transport Minister Jenny Gilruth has visited the new trains currently undergoing testing for the Glasgow Subway in Scotland.
Alstom has signed a new contract with Panama Metro (MPSA) to provide maintenance for Line 2’s rolling stock, signalling and power supply system.
HS2’s tunnel boring machine (TBM) Dorothy has begun its second one-mile tunnel bore under Long Itchington Wood in Warwickshire.
GB Railfreight (GBRf) has invested 4.7 million GBP in a new maintenance depot in Peterborough alongside the UK's East Coast Mainline.
Centralny Port Komunikacyjny (CPK) has selected several consortiums to design Poland's first high-speed railway line.
HS2 's Euston site construction team Mace Dragados Joint Venture is trialling a hydrogen fuel cell to power a fully electric JCB telehandler.
A Hitachi Rail consortium will design and deliver ERTMS digital signalling on 1,885km of rail network across central and northern Italy.
Nestlé Waters will become the first company in Europe to operate a hydrogen-powered freight train with a solution from Alstom and ENGIE.
As part of the Railway Interior Innovation Summit 2022, leaders shared their thoughts on major issues facing the railway interiors industry.
Norfolk Southern Railway Company (NSRC) will purchase all of the Cincinnati Southern Railway’s (CSR) assets for 1.62 billion USD.
This weekend the first of MTR's new trains will enter passenger service on Hong Kong’s Kwun Tong Line as part of its asset renewal project.
Deutsche Bahn (DB) will upgrade its routes between Hamburg-Berlin and Emmerich-Oberhausen for a future high-performance network.
In his November column Jonn Elldge considers what the recent Budget means for the rail sector in terms of investment in projects such as HS2.
Alstom has signed a framework agreement with Egypt’s National Authority of Tunnels to design, build and maintain the Cairo Metro Line 6.
Stadler will supply Transports publics de la région lausannoise 10 TRAMLINK trams. The contract includes the supply of spare parts and tools.
Amtrak is advancing a major infrastructure project to replace the 116-year-old Susquehanna River Rail Bridge in Havre de Grace Maryland.
Stadler will supply nine FLIRT XL vehicles to DB Regio for cross-border traffic between Germany and Poland on the Berlin–Szczecin route.
Infrastructure Ontario and Metrolinx have contracted Hitachi Rail's Connect 6ix consortium to deliver the Ontario Line RSSOM package.
The South Florida Regional Transportation Authority will begin training and testing of Tri-Rail services at MiamiCentral Station.
VIA Rail has awarded contracts to modernise its maintenance centres in Toronto and Montréal for its Corridor Fleet Replacement Program.
Delhi Metro Rail Corporation (DMRC) has contracted Alstom to supply 312 metro cars for the Delhi Metro Phase IV expansion.
Hitachi Rail will deliver Electrical & Mechanical Systems and Track Works for the new railway from Solis to Malolos in the Philippines.
The FRA has published a list of priority projects to advance the development of the Northeast Corridor (NEC).
Transport for London (TfL) has launched a trial of a new bridging device, a ramp specifically designed for step-free stations.
The first of Avanti West Coast's new fleet of Hitachi bi-mode trains has begun dynamic testing at Network Rail’s RIDC.
Network Rail has announced that major improvement works are set to take place on the Bakerloo and London Overground lines.
WMATA has celebrated the opening of the Silver Line Extension, which has added six new stations and 11.4 miles of Metrorail track.
Alstom has been awarded a contract to supply the signalling systems for the Metro do Porto yellow line extension in Porto, Portugal.
Construction work is now underway at Paris-Charles de Gaulle (CDG) airport for line 17 of the Grand Paris Express.
CRRC Puzhen has delivered the first train for the Chuzhou-Nanjing intercity railway to the Xiangguan Depot in Chuzhou, China.
Deutsche Bahn (DB) has commissioned Alstom and Siemens to each develop a vehicle concept for the new high-speed ICE trains in Germany.
Stadler has presented the 18 double-decker KISS trains that will operate between Hamburg, Lübeck and Travemünde from January 2023.
The UK Department for Transport (DfT) is funding a series of projects to advance the future of Britain's rail network.
Rolling Stock Networking is delighted to announce that the conference at RSN will be delivered by Rail Partners, on 6 July 2023 in Derby, UK.
Alstom has published a study entitled, 'The Role of Urban Rail in Sustainable Africa,' with EY Climate Change and Sustainability Services.
Alstom has been selected to manufacture and commission 78 metro coaches to operate on Phase II of the Chennai Metro in India.
Porterbrook has announced that the first 25 new JNA-X Box Wagons have arrived in the UK and are now on lease with GB Railfreight (GBRf).
California High-Speed Rail Authority has selected AECOM's JV for programme management support on the California High-Speed Rail project.
Siemens Mobility will install its digital Trainguard MT CBTC solution on lines U2 and U4 of the Hamburg subway.
3 Liberec trams are undergoing a major overhaul at the Škoda production site in Martinov as part of a tender for the repair of six T3 units.
Deutsche Bahn (DB) has announced that driver training is now underway on the new Wendlingen–Ulm line between Stuttgart and Munich in preparation for its commiss...
Transport for Wales has installed the first electrical lines on the Core Valley Lines to power the new South Wales Metro.
Metrolink's Burbank Junction Speed Improvement Project has commenced at Burbank-Downtown Station in California.
CAF's LeadMind platform is improving services on the Serco Caledonian Mk5 Sleeper fleet by providing real-time remote monitoring alerts.
A Thales-led NS2F consortium is developing an efficient and low-cost digital rail signalling and network operation system.
Infrastructure Ontario and Metrolinx have awarded a 6bn CAD contract to Ontario Transit Group for the Ontario Line South Civil package.
In 2022, Deutsche Bahn (DB) has been converting the lighting at around 1,000 train stations to energy-efficient sources such as LEDs.
Network Rail has installed the first electric wires between Manchester and Stalybridge as part of the Transpennine Route Upgrade.
Alstom has opened an expanded rolling stock plant in Taubaté, São Paulo, strengthening the company's presence in Brazil.
The latest European Train Control System (ETCS) is being fitted to a DB Cargo UK freight locomotive for the East Coast Digital Programme.
Work is underway to deliver the next phase of enhancements to the power supply that will support Scotland's electrified rail network.
Arriva Netherlands has announced that it will start operating its first overnight trains from Maastricht to Schiphol on 16 December.
The Egyptian government has awarded a contract to Deutsche Bahn (DB) to operate Egypt's first high-speed rail network.
Azienda Trasporti Milanesi (ATM) has awarded a framework agreement to Hitachi Rail to manufacture the new trains for the Milan Metro.
Eiropas Dzelzceļa līnijas has signed a construction design agreement with RERE INECO for 16 regional stations for Rail Baltica in Latvia.
Renfe plans to execute the purchase option for 101 additional Cercanías and Media Distancia trains before the end of this year.
Rolling Stock Networking (RSN), taking place on 6 July 2023 in Derby, UK, is delighted to announce Railway-News as Media Partner.
Icomera and GoMedia chat to us about Visor, their accessibility product that allows the blind and visually impaired to navigate stations independently.
The NSW Government is investing 180m AUD to modernise the network at Central Station’s Grand Concourse in Sydney to accomodate more trains.
Société du Grand Paris has announced that the first catenaries are being installed for the Paris Métro line 15 South.
AECOM's SJTP will provide engineering and project management services with STV Incorporated for the GCL Light Rail project in New Jersey.
We've split our fourth issue of the Railway-News magazine 2022 into three: Rolling Stock, Data & Monitoring and Track & Infrastructure.
We've split our fourth issue of the Railway-News magazine 2022 into three: Track & Infrastructure, Data & Monitoring and Rolling Stock.
We've split our fourth issue of the Railway-News magazine 2022 into three: Data & Monitoring, Track & Infrastructure and Rolling Stock.
Northern has completed its first ‘Intelligent Train,’ installing technology such as LIDAR horizon scanning cameras on a Class 150 unit.
Pennsylvania is investing 3.7 million USD to enable Amtrak passenger rail services to run between Scranton and New York City.
The San Francisco Municipal Transportation Agency (SFMTA) has announced that the Central Subway will open in San Francisco on 19 November.
Alstom is collaborating with SMRT Trains to explore advanced technologies that can improve railway operations and maintenance in Singapore.
Network Rail has commenced work on the next phase of electrification along the Midland Main Line between London and Wigston, Leicestershire.
Four of 23 new driverless trains for the City & Southwest Line have started passenger service on Sydney's Metro North West Line this week.
Kansas City Southern has celebrated the ground breaking of its new International Railroad Bridge spanning the Rio Grande river.
Deutsche Bahn (DB) will build electrified overhead contact line islands to intermittently charge battery-powered trains in Schleswig-Holstein.
Škoda Group has opened the office of its new subsidiary in Florence, Italy to strengthen its international presence.
The Chicago Transit Authority (CTA) is seeking qualified companies to design and build its 5.6-mile Red Line extension project.
Amtrak has announced that in early 2023, it will enter the procurement phase for the construction of a new Connecticut River Bridge.
On 29 October Rhaetian Railway was successful in its attempt to break the world record for longest passenger train at 1,906m.
Arriva Group has signed a new passenger rail contract in the Kuyavian-Pomeranian Voivodeship, Poland, which will run from 2023 to 2030.
A second 140 metre long, 2,050 tonnes tunnel boring machine (TBM) has begun its journey across London for HS2.
The GCRE has officially acquired the former Nant Helen opencast site and Onllwyn Washery in South Wales, paving the way for construction.
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