The Consumer Choice Center has published its European Railway Station Index 2020, revealing Europe’s most passenger-friendly railway stations.
The maximum score a station could receive was 139, gaining points in different categories. The overall winner was London St Pancras with a score of 116. Zurich Central Station and Leipzig Central Station came second and third respectively. Of the top ten stations in this ranking, five were in Germany, making it the most successful country in the index. Of the top ten stations, seven are northern European, two are southern European (Roma Termini and Milano Centrale) and one is eastern European (Moscow).
The top 10 stations are:
To create the index, the Consumer Choice Center looked at Europe’s 50 largest railways stations and ranked them in terms of passenger experience. The categories in which stations could gain points were:
Of the top ten, Leipzig performed best in the passengers per platform and domestic destinations (51) categories.
Munich Central Station offers the greatest number of international destinations (14).
All of the stations in the top ten have wheelchair accessibility and all bar Moscow have elevators to platforms.
Zurich Central Station has the most amount of shops as well as the most amount of restaurants.
The two Italian stations both have two first-class lounges, while all the remaining stations in the top 10 have one, with the exception of Leipzig, which does not have a lounge.
On the cleanliness front, Milan Central Station was the only one in the top 10 to not receive full marks (5). It got 4 points for 80 percent cleanliness. However, Milan was the winner with regards to competition, with 5 railway companies using the station. Milan didn’t just place first in the top 10 here but first among all 50 stations. Leipzig, Munich, Hamburg, Berlin and Frankfurt – i.e. all the German stations in the top 10 – got 0 points in this category, with only one railway company serving these stations.
Milan and Rome both got 0 points in the strike days category, both having 88 strike days. Zurich meanwhile had only 1 strike day.
For the UK, Italy, Russia, France, Austria, Finland, Norway and Denmark the best-performing station was in the capital. For Switzerland, Germany, the Netherlands and Spain this was not the case.
The only UK station to make it into the 50 biggest that was not in London was Birmingham. Six of the 50 stations were in London. All of the stations in France on the list were in Paris – a total of 7 stations.
Magenta Station in Paris was the worst-performing of the 50 stations examined, achieving a total score of 41.
Gare Montparnasse (Paris) has the most domestic destinations (65) of the 50 stations.
London Euston and Roma Tiburtina are the only 2 stations on the list that have zero wheelchair accessibility.
“Our efforts to make stations attractive to our customers have paid off. But we're not resting on our laurels: over the next five years we'll be investing 7.5 billion euros – with the help of federal funding – in our stations, in order to be an even better host to our passengers in big and small stations.”
Just yesterday Deutsche Bahn announced it would make 300 coworking spaces available in Berlin Central Station to help passengers use their time at the station in a pleasant and productive manner. Customers will be able to hire spaces for just a few minutes, full days or long-term. The programme, branded ‘everyworks’ will start in March and is one DB intends to expand to other locations.
TfL has released its annual budget, revealing that it can now fully cover operational costs and invest in new and improved services.
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Coventry Very Light Rail has completed construction on a new test site for its unique track system at Coventry City Council’s Whitley Depot.
The first CITYLINK tram-train for the South Wales Metro project has been delivered to Transport for Wales’ (TfW) new depot in Taff’s Well.
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CAF has been awarded two contracts to supply Urbos trams in Budapest, Hungary and Alcalá de Guadaíra in Seville, Spain.
DB Cargo UK has collaborated with Group Technical Support and Toton TMD to test the impact of using HVO to power locomotives.
The Department for Transport has extended Avanti West Coast's contract for 6 months following the operator's improved performance.
ÖBB is upgrading the Vienna S-Bahn to help improve the travel experience and accommodate a growing number of passengers.
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The San Francisco Municipal Transportation Agency (SFMTA) has added the 100th new four-series light rail vehicle (LRV4) to its fleet.
Greater Manchester has announced a new devolution deal with the UK government to grant it more influence over regional rail services.
The US Surface Transportation Board (STB) has provided approval for the merger of Canadian Pacific (CP) and Kansas City Southern (KCS).
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Amtrak has announced plans to double capacity at its second-largest station, Washington Union Station, by 2026.
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The Metropolitan Transportation Authority (MTA) has commenced the rollout of its new R211 subway cars on New York's A line.
Alstom has celebrated the completion of its 1000th tram manufactured at its production facility in Vienna, Austria.
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SBB and Alstom have reached an agreement for Alstom to compensate SBB for the delayed delivery of its long-distance double-decker fleet.
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New York's MTA has contracted Thales and TC Electric to supply CBTC signalling on the metro line between Brooklyn and Queens.
Canada's Minister of Transport has announced 5.4 million CAD in funding to support projects under its Rail Climate Change Adaptation Program.
Alstom has opened a production plant in Valmadrera, Italy to manufacture power transmission components for railway, metro and tram lines.
CRRC has delivered its first metro train to Porto, Portugal, marking the first city rail train to be exported from China to an EU country.
The UK government is working with Network Rail and Northern Rail to restore regular train services to the Northumberland Line from 2024.
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Ferrocarrils de la Generalitat Valenciana (FGV) has contracted Stadler to supply 16 TRAMLINK trams for use in Alicante and Valencia, Spain.
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Transport for London (TfL) has appointed Morgan Sindall Infrastructure as the main delivery partner to enlarge the DLR's Beckton Depot.
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TfWM and the WMRE have announced plans to explore the feasibility for five new railway stations within the West Midlands.
Lisbon Metro has celebrated the tunnel breakthrough between the future Estrela and Santos stations on the new Circular line.
The European Commission has approved a 1.1 billion EUR German scheme to compensate operators for the recent spike in electricity prices.
Prime Minister of France, Élisabeth Borne presented a future plan for transport, prioritising a 100 billion EUR investment in the railway.
Stadler has successfully delivered the first of 46 new Tyne and Wear Metro trains to Nexus' Gosforth Metro Depot in the North of England.
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Etihad Rail has announced the completion of the UAE National Rail Network, which will link the seven emirates with its primary railway.
Network Rail has selected SNC-Lavalin Group to deliver signalling renewal projects across the south of England.
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Transport Canada has launched a Request for Qualifications (RFQ) for the High Frequency Rail project between Québec and Toronto.
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GWR is to buy several assets from Vivarail, securing the future of trials of fast-charge battery technology.
Alstom has unveiled the first Citadis X05 tram that will be delivered to Nantes Métropole later this year.
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Renfe has been given authorisation to create the state-owned company Renfe Proyectos Internacionales by Spain's Council of Ministers.
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New York's MTA has unveiled one of the two R211 open gangway subway trains that are undergoing testing at its Coney Island Yard in Brooklyn.
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