MTR Signs Concession Agreement to Operate Crossrail Train Service in London

Image Courtesy of MTR Corporation

(From left) Mr Jeremy Long, CEO – European Business, MTR Corporation; Mr Mike Brown MVO, Managing Director, London Underground and London Rail; Mr Jay Walder, Chief Executive Officer of MTR Corporation; and Mr Howard Smith, Director of Crossrail Operation – See more at:


MTR Corporation (Crossrail) Limited, a wholly owned subsidiary of MTR Corporation, today (30 July 2014) formally signed a concession agreement with Transport for London (TfL) to operate the Crossrail train service for an eight-year period with a two-year extension option.

Crossrail is a new 118 km railway that will serve 40 stations from Reading and Heathrow in the west of London through the West End, the City and Canary Wharf to Shenfield and Abbey Wood in the east of London.  MTR will start running train services on a section of 15 stations between Liverpool Street Station and Shenfield from 31 May 2015 with additional services to complete the whole Crossrail route to commence in phases up to 2019.

We are committed to bringing the very best of MTR to Crossrail, and working hand-in-hand with TfL to establish a new standard of operational reliability and customer service for railways in Europe, said Mr Jay Walder, Chief Executive Officer of MTR Corporation.  The award of this contract also shows how Hong Kongs expertise and capabilities can contribute to the growth and development of world cities, he added.

Under the concession agreement, MTR will:
operate highly reliable and efficient Crossrail train service reaching approximately 700 daily timetabled services
provide world class customer service at  Crossrail train stations
share its proven expertise to support testing and commissioning activities for the new railway and manage system interfaces across the wider Crossrail project

MTR has a strong management team in place in London to lead Crossrail operations and we are already well advanced in our planning and preparations for a successful launch to train service next year. Over the next few months, we will be recruiting hundreds of employees and working closely with TfL and other partners to ensure that a high standard of service is set right from Day One of railway operations, said Mr Jeremy Long, CEO – European Business, MTR Corporation.

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