Eurostar has officially opened a new Service Centre at St Pancras International, designed to provide a more streamlined and accessible experience for customers seeking assistance with ticketing and travel enquiries.
The new facility, located within the main terminal, replaces the previous customer service podiums and includes three seated desks staffed by Eurostar employees. These desks are available for ticket purchases, aftersales enquiries, and general customer support.
In addition, five self-service ticket machines remain in place for those preferring digital interaction.
Accessibility has been a key focus in the development of the new Service Centre. Two of the desks are fully wheelchair accessible on both the customer and staff sides, and hearing induction loops have been installed. The space also features comfortable seating and a quieter environment to help accommodate a broad range of passenger needs.
This development follows the recent completion of Eurostar’s Border Control Enhancement Works Programme, which aimed to improve the flow of passengers through immigration and security checks.
Both initiatives form part of Eurostar’s broader efforts to enhance the passenger experience at St Pancras International.
