Swiftly
The State of Public Transit 2022
Read our latest report to understand how other transit professionals adapted to 2021’s challenges and how you can apply their learnings at your agency.
Last year, transit professionals found themselves adapting to public transit’s new landscape. Operator shortages, changing commute patterns, and lagging ridership recovery have hamstrung transit staff, but 2021 brought new opportunities as well. Some agencies found ways to overhaul processes and improve reliability, paving the way for future success.
We surveyed transit professionals and analyzed quantitive data to understand how transit professionals are working to bring riders back and deliver service in a COVID-altered world. This year’s State of Public Transit report dives into transit professional response, uncovers areas of learning, and highlights how transit staff are preparing for 2022.
Swiftly analyzed millions of data points and ran an online survey in December 2021 to capture the state of public transit. One hundred and twenty-three transit professionals—a mix of both Swiftly customers and non-customers across regions, departments, and roles— completed the survey.
Swiftly is a transit software platform that uses agency data to make public transportation a fast, frequent, and attractive alternative to the private vehicle. Used by over 100 agencies on three continents, Swiftly increases on-time performance by up to 10%, improves prediction accuracy by up to 30%, and accelerates planning projects by up to 90%.
Reliable public transit runs on reliable data.
