Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for their customers. This ultimately benefits taxpayers and the economy.
The Rail Delivery Group’s activities are organised into four portfolios with the following objectives: Customer experience – modernising ticketing and improving door-to-door journeys; Today’s railway – improving punctuality, reliability and value for money; Industry reform – improving industry structures to enable excellence; and Tomorrow’s railway – better planning for the railway’s future.
The group also provide support and give a voice to freight and passenger operators, as well as delivering important national ticketing, information and reservation services for passengers and staff on behalf of member companies.
The Rail Delivery Group has also been known as the Association of Train Operating Companies (ATOC). ATOC was set up after privatisation in 1993, to bring together all train companies to preserve and enhance the benefits for passengers of Britain’s national rail network. In 2011, it was joined by the Rail Delivery Group, which was responsible for policy formulation and communications on behalf of the whole rail industry. In October 2016, the single name of Rail Delivery Group was adopted to describe the two organisations.