Chiltern Railways Case Study

Chiltern Railways, part of the Arriva Group, is one of the UK’s leading Train Operating Companies (TOCs) providing commuter and regional rail passenger services from Central London to destinations in Buckinghamshire, Oxfordshire, Warwickshire and the West Midlands. Chiltern Railways is proud to have been an early adopter of technology in enhancing the passenger experience, being one of the first TOCs to offer free WiFi on their trains in 2011.

As a pioneer for digital technology in the rail industry, Chiltern Railways recognised that seamless WiFi connectivity would be key for a superior passenger experience. Consequently, the company sought WiFi providers who could help them deliver an innovative, Continuously Connected Passenger Journey. Chiltern Railways required two WiFi networks who could complement one another and support data offloading, enabling continuous connectivity across the station. Furthermore, the solution would need to be robust enough to support a high volume of WiFi users during peak travel times and have content-filtering in place to provide a safe service for all users. The TOC also wanted a secure corporate network separate from the public network, and the capability to analyse customer data for better insight into their passengers. Consequently, Chiltern Railways chose WiFi SPARK to complete the project with Icomera, owing to WiFi SPARK’s experience and technical ability to roll-out this first-of-its-kind solution.