This article first appeared in the Railway-News magazine, Issue 4 2022 Rolling Stock edition.
Local and long-distance public transport vehicles are used by millions of passengers on a daily basis – they’re an essential contribution to a climate-friendly and sustainable mobility concept.
The users themselves are just as diverse as the exciting and varied array of different mobility offerings available.
For over 38 years, Trispel GmbH in Celle, Germany has been outfitting railway vehicles and buses with accessible guidance systems to enable passengers with physical impairments to find their way in a variety of different vehicle environments. Reason enough to take a behind-the-scenes look at the special topic of accessibility on trains and buses.
As inconspicuous as pictograms and signs may be at first glance, they’re crucially important in the organisation of smooth passenger service. During peak periods in particular, passengers have to be able to orient themselves in vehicles as intuitively as possible and be guided as efficiently as possible. Whether trying to locate a reserved seat, the restaurant car or the toilet, pictograms aid passengers in finding their way around vehicles in just about every day-to-day situation.
In addition to day-to-day organisational operations, pictograms also play a crucial role in safety when emergencies occur. They identify escape & emergency routes and the locations of fire extinguishers & first-aid stations and also point out options for communicating with passenger staff. As a result, these initially inconspicuous pictograms are classified as safety-related components of a vehicle.
Thanks to standardised imagery, relevant passenger information can be understood regardless of a person’s native language or cultural origin. A crucial aspect at a time when society is becoming increasingly international. But how do you guide customers who are unable to take in visual information?
Use the form opposite to get in touch with Trispel GmbH directly to discuss any requirements you might have.