This article first appeared in the Railway-News magazine Issue 5 2021.
As the world’s population emerges from the COVID crisis, it is clear that demand for rail travel is growing, and industry experts even suggest that passenger numbers could grow by 18% compared to pre-pandemic Televic GSP levels. This trend is fuelled by the fact that societies around the globe are increasingly recognising the benefits of rail over aviation.
The recent reintroduction of sleeper trains, particularly in the EU, proves that people are keen to travel this way – but only if the rail service is competitively priced, safe and comfortable. As a result, managing passenger comfort is becoming crucial to ensuring customer loyalty and satisfaction.
Even though increasing numbers of business and leisure travellers are turning to rail, the key to retaining them as customers lies in guaranteeing an experience that matches their expectations. From the initial ticket purchase in the station to the railcar, the rail industry needs to offer experiences that make passengers eager to return again and again – particularly now that their experiences can be accurately measured and reported on.
Today, the industry has unprecedented opportunities to comprehensively monitor the comfort of its passengers’ experience.
Back in the 1970s, academic researchers Osborne and Clark from the University of Swansea in Wales began establishing systems that measure passenger comfort and tried to obtain assessment results using questionnaires and surveys. Their research focused on how best to obtain quantitative assessment data from a survey, leading them to study the best methodologies for assessing passenger comfort in two areas. The first area concerns aspects of the transportation system itself, such as ride, carriage and organisational comfort. The second area has to do with behavioural aspects. Their research offered them a new understanding of passenger comfort, a definition of the concept of comfort, and insights into its relationship with passengers’ other travel experiences and complementary factors that influence comfort: temperature, ventilation, illumination, photic stimulation, pressure changes, travel length and task impairment.
The first stage of refurbishment for the Alstom Coradia Continental S-Bahn Bremen metro trains commenced in January 2022.
Televic GSP wins an equipment order to modernise 50 Light Rail Vehicles for the Los Angeles County Metropolitan Transportation Authority.
Televic GSP signed a contract with Siemens US for the supply of 160 coaches for VIA Rail, the national rail operator in Canada
Siemens Mobility, Televic GSP, and Berlin-based companies have teamed up for the BerDiBa project, a never-before-seen digital railway system.
LiveCoM Suite from Televic GSP is an integrated and modular solution for end-to-end passenger information.
Televic GSP explain how Condition Based Maintenance is being used within the rail industry to ensure a more punctual and reliable service.
Televic GSP explain how advanced PIS (passenger information systems) benefit passengers as well as operators.
In this webinar, Televic Rail will explain how LiveCoM Suite enables the operator to bring passenger information to their passengers.
Televic Rail is holding a live webinar on how to deliver an optimal on-board audio experience, taking place on 27 October 2021.
Televic Rail will highlight their range of on-board communication solutions and novelties for passenger information at InnoTrans 2022.
Televic Rail explains how data is used to improve rail experience making passengers eager to return and ensuring passenger comfort is key.
Televic GSP takes audio communication to the next level with new TRACS platform. Designed for configurability, modularity and security.
Televic Rail explain why talking trams are being invested in to improve accessibility for visually impaired passengers.
Televic Rail have developed LiveCoM Suite: a modular software solution enabling you to manage and organise passenger information.
Televic Rail advises how to achieve a great experience by ensuring rolling stock refurbishment and maintenance is up to date.
TSI-PRM has a strong influence on players in the railway sector. Televic believes it’s necessary to go beyond these specifications with PIS.
Use the form opposite to get in touch with Televic GSP directly to discuss any requirements you might have.