Frequentis
Frequentis
Product Brief: REM
Railway Incident Management
Frequentis´REM is a software product that lets both onsite and offsite staff efficiently handle railway-related operational and technical incidents, crisis situations and emergencies in a way that satisfies operational and safety management requirements. For a railway company looking for a cost-effective incident management system which is deployable within a short timeframe, this product is the perfect starting point for creating a tailored solution.
Key Features
Dealing with dynamic nature of incidents
When an incident occurs, REM navigates the operator through the resolution process using a category-driven dynamic workflow. Responsible stakeholders are determined immediately, triggering defined communication and alerting procedures. REM’s dynamic workflow adapts as events unfold, while additional data – such as train composition, hazardous goods information or impact on the daily working timetable – are displayed when needed based on the incident situation.
Time-critical incident processing
The optimised REM interface gives users a quick overview of the situation, while intuitive handling and unambiguous feedback ensure safe and secure processing of incidents, even in stressful emergency situations. Additionally, the operator can shift workload to support staff members by taking advantage of REM’s simultaneous editing capabilities.
