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Get the Best Out of Your Vehicles!
This article first appeared in the Railway-News Magazine Issue 3 2023.
I t often seems to be a contradiction that vehicles that focus on passenger requirements can also be efficient at the same time.
It is usually assumed, especially in long-distance transport, that as many seats as possible on the train will increase utilisation and thus profit through ticket revenue. However, the opposite is the case; these vehicles lead to increased energy consumption, unpunctuality, lower customer comfort and safety, and ultimately have a lower seat-occupancy rate!
Scientific studies clearly show that well-designed vehicles which, on the other hand, focus on the needs and expected behaviour of passengers, when boldly and consistently planned, lead to significant energy and cost savings in operation, improve punctuality and operational quality, are safer and at the same time popular with passengers.
Key sticking points for all operational problems are passenger behaviour when boarding and alighting and the luggage carried. Seat maximisation always leads to cramped spaces in the vehicle, narrow aisles and a lack of customer-friendly luggage racks. In practice, all this leads to significant problems in passenger flow with long dwell times in the stations, delays and higher energy costs in operation due to the necessary higher travel speeds and, on top of that, due to luggage that cannot be stowed away, to a reduced seat occupancy rate and strongly declining customer satisfaction!
Customer-friendliness and significantly improved economy of vehicle interiors at the same time – is 96 that possible? Yes, this is not a contradiction! Based on twenty years of research and development, we help you get the best out of your vehicles at the highest level!
