Angst+Pfister AG
Angst+Pfister: From a Swiss Family Business to an International Corporation
Elfriede Wenger and Hans Luginbühl have been part of the Angst+Pfister family for decades, and likewise, Angst+Pfister a part of them. In conversation, they described what it is that makes Angst+Pfister special and how challenges were mastered, both in the past and today, to secure the future of Angst+Pfister and the growth of the international corporation.
At the start of the chat, Elfi showed us an old company guide, which over 50 years ago was handed out to new Angst+Pfister employees and designed to get them off to a good start in the company. Values such as commitment, performance focus, teamwork and respect formed the basis of the company culture. These values have endured to this day, and only recently been updated in line with current market requirements for release of the new company strategy at the start of 2019.
Our number one focus always was, and continues to be, the customer. Then, as today, the first priority was to provide the customer with the best possible service from consultation right through to delivery. First and foremost this entails providing an added-value solution for the customer that meets the highest of technological and quality standards. The great variety of customer testimonials on a huge range of projects – national and international – is evidence that again and again challenge is met with success in projects that extend from high-tech engineering solutions to customized standard components.
In the entire history of the company, one competency in particular has stood out, is still emphasised by customers, and has become a kind of hallmark. And that is the unfailing flexible, courteous and very personal type of customer consultation offered, something that nowadays can no longer be taken for granted.
